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Job Title: Membership Account Manager 

Department: Membership Services 

Reports to: Sr. Manager, Community & Strategic Partnerships 

Location: Irving, TX 

FLSA Status: Non-Exempt 

Job Summary: 

The Membership Account Manager serves as a primary relationship manager for PPAI member companies, ensuring a high level of engagement and satisfaction throughout the membership lifecycle. This role is responsible for managing a territory of member accounts, providing consultative support, promoting PPAI programs and benefits, and driving membership renewal and growth. The ideal candidate is relationship-focused, detail-oriented, and passionate about delivering value to members within the promotional products industry. 

The position requires a salesperson with a proven track record of developing territory, closing sales, and territory management. 

Key Responsibilities: 

Member Relationship Management & Retention (40%) 

• Serve as the primary point of contact for an assigned territory of PPAI member accounts. 
• Build and maintain strong, long-term relationships with member companies at multiple levels. 
• Proactively manage member engagement to meet or exceed an 88% territory retention goal. 
• Identify opportunities for increased engagement and membership upgrades. 
• Act as a trusted advisor to members by understanding their needs and aligning them with PPAI offerings. 

Member Service & Communication (30%) 

• Handle all inbound member communications, including phone calls, chats, and emails, in a timely and professional manner. 
• Conduct outbound calls to current and prospective members in support of departmental goals. 
• Resolve member inquiries, concerns, and issues while ensuring a high-quality member experience. 

Membership Growth & Recruitment (10%) 

• Represent PPAI at tradeshows, events, and industry functions to recruit new members. 
• Promote membership benefits and value proposition to prospective members. 

Data Management & Administrative Responsibilities (15%) 

• Ensure member records are accurate, complete, and properly maintained within company systems. 
• Document interactions, updates, and outcomes in accordance with departmental standards. 
• Follow all departmental policies, procedures, and compliance guidelines. 

Other Duties (5%) 

• Perform other related duties assigned to support team and organizational objectives 

Experience: 

• Minimum of 4 years of outbound phone sales experience, consistently performing at least 50 outbound calls per day to engage prospects and support organizational goals. 
• 2 years of tradeshow experience is a plus, including actively promoting the Association, engaging with attendees, and representing the organization in a professional and compelling manner. 

Knowledge, Skills, and Abilities 

• Excellent written and verbal communication skills  
• Strong organizational skills  
• Exceptional attention to detail  
• Strong goal orientation supported 
• Demonstrated proficiency in Microsoft Office Suite  
• Proven relationship building skills  

Education Requirements 

• Bachelor’s degree (BA/BS) preferred, ideally in Business, Marketing, or a related field, from an accredited college or university. 

Job Status 

• FLSA Status (Exempt / Non-Exempt): Non-Exempt 
• Compensation (Hourly / Salary): Hourly 
• Job Status (Full-Time /Part-Time /Temp): Full-Time 
• Daily Schedule (Start time Flexible / Not Flexible): Flexible 
• Work Location: Position must work from HQ location with Hybrid Remote Work Model 

Physical Activity 

• Sitting  
• Standing 
• Lifting 
• Pushing/Pulling 
• Bending/Stooping 
• Extended work hours, extended weeks (endurance requirement) 

Work Environment 

• Hybrid Office Environment 
• Temperature controlled environment
• Travel: Must be able to travel (approximately 25%) 

PPAI is an Equal Opportunity Employer (EOE) 

At PPAI, we are committed to excellence, transparency, and continuous improvement in everything we do. We value clear and honest communication, consistently meeting deadlines, and delivering high-quality work that serves both internal and external audiences. As a team, we strive to be fair, responsive, and supportive of our colleagues, leadership, members, and partners. We embrace change as an opportunity to grow and adapt – both individually and as an organization. We empower every team member to take ownership of their impact and career development. Together, we uphold the cultural values, mission, and guiding principles that make PPAI a leader in the promotional products industry.